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PECB ISO/IEC 20000 Introduction in English Self Study 2 Attempts at PECB Exam and course E-book Included

Original price was: $ 398.00 USD.Current price is: $ 199.00 USD.

Why should you attend?

ISO/IEC 20000 Introduction is a one-day training course which presents the basic concepts of service management and provides an overview of the ISO/IEC 20000-1 requirements for a service management system (SMS). In addition, this training course highlights the connection between ISO/IEC 20000-1 and other standards in the ISO/IEC 20000 series and provides an overview of the main activities associated with the certification of an SMS.

Who should attend?

The ISO/IEC 20000 Introduction training course is intended for:

  • Managers and consultants wishing to get introduced to the ISO/IEC 20000-1 requirements for an SMS
  • Personnel involved in service planning and provision activities
  • Personnel responsible for maintaining and improving the service management capabilities
  • Individuals aspiring to pursue a career in service management

Learning objectives

By the end of this training course, the participant will be able to:

  • Understand the main concepts of a service management system (SMS) and its processes based on ISO/IEC 20000-1
  • Understand the basic elements of an SMS based on the requirements of ISO/IEC 20000-1

Educational approach

The training course is participant centered and contains:

  • Essay-type exercises and multiple-choice quizzes
  • Interactions between participants by means of questions and suggestions

Prerequisites

There are no prerequisites to participate in this training course

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