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ISO/IEC 20000-10:2018 official pdf copy licensed for 1 user

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ISO/IEC 20000-10:2018 Information technology — Service management — Part 10: Concepts and vocabulary

Abstract

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

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