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ISO/IEC 20000-2:2019 official pdf copy licensed for 1 user

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ISO/IEC 20000-2:2019 Information technology — Service management — Part 2: Guidance on the application of service management systems

Abstract

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

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