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ISO IEC 20000-3:2019 official pdf copy licensed for 1 user

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ISO/IEC 20000-3:2019 Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

Abstract

This document includes guidance on the scope definition and applicability to the requirements specified in ISO/IEC 20000-1.

This document can assist in establishing whether ISO/IEC 20000-1 is applicable to an organization’s circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the organization has experience of defining the scope of other management systems.

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