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ISO/IEC TS 20000-5:2022 official pdf copy licensed for 1 user

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ISO/IEC TS 20000-5:2022 Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1

Abstract

This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.

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